Services – Integrated Development

Our Integrated Development solution comprises nine programs that address diverse challenges in the workplace. While each is a separate program, they can be viewed as pieces of a larger puzzle, i.e the organizational labyrinth that employees must navigate and in which they are expected to perform effectively. Each program can be customized to a client’s unique situation.

  1. Conflict Management and Resolution
  2. Stakeholder Management
  3. Communicating Effectively
  4. Workplace Ethics and Values
  5. Influencing Skills
  6. Successful Feedback: Give and Receive
  7. Leveraging Cultural Competence
  8. Diversity, Culture and Inclusion
  9. Intercultural Competence: Expat Entry and Re-entry

Conflict Management and Resolution

High pressure workplaces become cauldrons of conflict over time. Reasons for an increase in workplace conflicts include an uncertain economy, downsizing, general feelings of insecurity, dissatisfaction with supervisors / managers, cross-cultural misunderstandings, ego battles and work-life balance issues. Some degree of workplace conflict is inevitable, but conflict need not be destructive. Handled well, it can actually improve subsequent workplace relationships.

Managing and resolving workplace conflicts require persistence and know-how. Through our Conflict Management and Resolution program, we encourage employees to make an attitudinal shift in viewing conflict and equip them with tools and techniques that not only enable them to anticipate potential conflicts but overcome them as well. The result leads to both employee satisfaction and an improved bottom-line for the organization.

Stakeholder Management

Stakeholder Management is critical to the success of every project in an organization and yet too many managers ignore the importance of proper stakeholder management. A well managed stakeholder can be the organization’s greatest asset, clearing organizational roadblocks and supporting the project in times of need.

Our Stakeholder Management program helps managers to understand diverse stakeholder needs and interests and how to manage stakeholder expectations, including quality and performance expectations. They are also equipped to understand how to resolve conflict and competing priorities so that stakeholder interests are aligned towards a successful outcome for the project.

Communicating Effectively

It’s no secret that good leaders are also good communicators. And the best leaders have learned that effective communication is as much about listening to others as the words they speak. The importance of the exchange of information in the workplace makes effective communication skills a critical business tool and an essential employee attribute.

Our Communicating Effectively program helps employees build their communication IQ, relate emotional intelligence to the workplace, develop active listening techniques, adapt communication styles based on the situation and recognize and use the strengths of individual communication styles to improve business and personal relationships.

Workplace Values and Ethics

Ethics and values are the gateway to living with integrity and strength. They are as basic and pervasive as thinking and feeling. The scope of values and ethics is broad. It is not simply about keeping rules; it extends to the meaning and purpose of our lives. But, dealing with ethical issues can leave employees feeling confused, uncertain and powerless.

Our Workplace Values and Ethics program introduces employees to ethics through the lens of human values. The program addresses the different perspectives people have on ethics and what this means for ethical conduct in society. It shows how to look at ethics from the perspective of personal identity and how to live those ethics and values. It also helps derive the relationship between ethics and leadership and gives employees a basis for further developing their own ethical strength.

Influencing Skills

Most people’s jobs require them to influence at work a lot of the time. Persuasion and influence are both ways of bringing about change in the behaviour of others. They are core skills that everyone needs, whether they are in a leadership position or not. While persuasion requires communication, influence works silently.

Our Influencing Skills program helps learners to distinguish between influencing and persuading in order to use the right skill at the right time. It helps analyze and apply practical models of influence and persuasion applicable to the business context, differentiate between what they can and cannot influence and enables them to learn to build trust through seeing other people’s perspectives.

Successful Feedback: Give and Receive

One of the most important person-to-person skills is the ability to give and receive feedback effectively. The way managers give feedback can impact employee performance and productivity either positively or negatively. It is also a highly challenging task. No amount of sophisticated technology can eliminate the anxiety that managers, team leaders and team members feel when faced with a feedback session. And this is the wrong emotional environment in which to discuss performance, introduce suggestions for improvement, and talk about future goals.

Our Successful Feedback program introduces the factors that make the difference between a good manager and a great one. The program provides an understanding of the different types of motivational feedback, identifies feedback pitfalls that should be avoided, removes feedback misconceptions and shares insights on how to deal with valid and invalid critical feedback.

Leveraging Cultural Intelligence

Global organizations deploy a significant number of employees to work either in locations across the world or virtually with teams from different cultures. Often, inexperienced employees find themselves like ‘fish out of water’ with foreign cultures and experience difficulty in integrating with the new environment. Challenges in integrating can result in biases that affect morale, enthusiasm and ability to simply get along with co-workers. In turn, these factors adversely affect long term career prospects. Therefore, it is important for employees working with global teams to understand how to engage with cross-cultural teams and demonstrate strong leadership from the outset.

Our Leveraging Cultural Intelligence program recognizes that the challenges in integrating effectively go beyond mere communication to actually understanding what makes people of different cultures tick, what they appreciate, what they dislike and how it impacts working practices and communication styles. The program increases self-awareness and understanding of the impact of culture on perceptions and assumptions and helps professionals to focus on higher level business practices and skills development such as cross-cultural management, work ethic, negotiation, etc.

Diversity, Culture and Inclusion

Diversity and inclusiveness is the key to growth in today’s fiercely competitive global marketplace. In the current environment, diversity and inclusion have moved away from a nice-to-have, to a must-have for companies as a strategic business imperative. Workplace diversity can provide tremendous benefits in terms of improved morale, outside-the-box thinking, greater teamwork, and an atmosphere of mutual understanding and respect.

Our Diversity, Culture and Inclusion program holds diversity as more than just an employee demographics or a multi-cultural issue. It recognizes that diversity and inclusion are about embracing many different types of people, who stand for different things and represent different cultures, generations, ideas, and thinking. The program plays the role of a catalyst in transforming organizational culture so that it more closely reflects the values of a diverse workforce and helps the organization acknowledge people’s differences and recognize these differences as valuable to the business.

Intercultural Competence: Expat Entry and Re-entry

Organizations with global ambitions want their expatriate managers to connect to new people, to perform in a foreign environment, and to enjoy their time working abroad. It gives them a sense of control over operations across geographical boundaries. This is easier said than done. Mere transplanting of expatriate managers, without adequate sensitization and preparation, often ends up with disastrous results – both for the organization and the individual.

Through our Intercultural Competence: Expat Entry and Re-entry program, we work closely with clients to focus their expatriate managers on their long-term objectives. Through confidential coaching sessions and in-depth briefings, we understand what they want to achieve and provide guidance on how they can leverage the assignment to achieve those objectives. We also analyze how can they play to their strengths in a new cultural context, identify the skills they need to develop to manage people of other cultures, and navigate around pitfalls with a view to making the most out of the assignment.